Refunds & Cancellations

Effective date: 06 September 2025

These rules complement our Terms and Conditions.
If anything here conflicts with mandatory consumer law where you live, your local consumer rights remain unaffected.

Quick Summary

  • eBooks (PDF, How To Study German LLC via Paddle): Delivered by download. After the download begins, refunds are generally not available. If a file/link is faulty, we will re-deliver.
  • Premium Quizzes (planned, Paddle): 14-day withdrawal right with pro-rata refund based on the portion of the service already used (details below).

eBooks (PDF) – Refunds

  • Delivery: eBooks are provided as PDF via secure download link and/or email immediately after successful purchase.
  • Withdrawal right: By purchasing digital content for immediate download, you consent to immediate performance and acknowledge that you lose the 14-day withdrawal right once the download begins.
  • Refunds: Because access is provided immediately, refunds are generally not available after the download has begun. If a file is defective or a link does not work, contact us and we will assist with re-delivery.
  • Payments & taxes: Processed by Paddle (Merchant of Record). Applicable VAT/GST may be collected by Paddle.

Premium Quizzes

Note: Premium quizzes are not yet available. This policy will apply upon launch.

  • Service nature: Ongoing online access to interactive quiz content delivered on our website.
  • Withdrawal right (14 days): You may withdraw within 14 days of purchase. If you have not started using the service, we refund the full price. If you have started using the service, we will provide a partial refund (pro-rata) for the unused portion.
  • How we calculate pro-rata: Based on the percentage of quiz content you have accessed or completed at the time of withdrawal.
  • Formula: Refund = Price × (1 − % content viewed or completed).
  • Example: If you purchased for €30 and have viewed/completed 20% of the content, we deduct 20% and refund 80% (€24).
  • Alternative metric: If usage cannot be measured reliably (e.g., lifetime access), we may use the lower of (i) time elapsed or (ii) percentage of completed modules to determine a fair pro-rata deduction.
  • Payments & taxes: Processed by Paddle (Merchant of Record). Applicable VAT/GST may be collected by Paddle.

How to Request a Refund

  1. Find your receipt: Use your Paddle email receipt. Keep your order number handy.
  2. Contact us: Email in**@**************an.com with your name, order number, and a short description (e.g., “eBook link not working”).
  3. Processing time: Approved refunds are initiated promptly to your original payment method. Bank/card processing times vary.

Governing Law (for this page)

  • Digital products (eBooks, premium quizzes): Laws of the United States and the State of Wyoming, where How To Study German LLC is formed. Venue: competent state or federal courts in Wyoming.
  • Consumer protection: Mandatory consumer protection rules of your country of residence remain unaffected to the extent they apply.

For full details, see our Terms and Conditions.

Contact

Email: in**@**************an.com